Is Go With Nelle a travel agency?

We are not travel agents nor do we collect any commissions from our tour operators. We conduct business with other small businesses to enlist the best private tour guides where ever Go With Nelle travels.

Who can I call at Go With Nelle if I have any questions or concerns?

All questions concerning Go With Nelle travel policies should be directed to our Operations Manager via e-mail: gowithnelle@gmail.com

What if I want a refund?

All cancellations MUST be in writing. Email or letter via US mail. The effective date of the cancellation, and any cancellation penalties, will be based on the date of receipt of the written cancellation. Refunds for payments made directly to 3rd parties are subject to their refund policies, irrespective of the date of cancellation. Please refer to cancelation dates on your registration and invoice. Any penalty imposed by your airline(s) is the complete responsibility of the traveler.

If you cannot afford to lose the money you have invested in your travel, for whatever reason, Go With Nelle strongly recommends you consider travel insurance. There are several Cancellation Insurers in the marketplace.  Go With Nelle recommends you contact your health insurance provider and research on your own to decide the best plan for you. Including Cancel For Any Reason Trip Insurance.

Do I need a passport?

It is your responsibility to check that your passport is valid 6 months past the date the tour ends, to get a new passport in a timely manner, and to provide the new passport information to Go With Nelle (if requested) by Final Payment due date. If the traveler is unable to attend trip due to expired passport, any refund of monies will be based on Go With Nelle cancellation policies as of the date of withdrawal from the trip.

Arrival, Transfers and Delays

• Travelers arriving by air are responsible for allowing sufficient time to deplane, gather luggage and travel to the designated meeting location to join the tour. Go With Nelle will not delay the departure of the group for travelers arriving after the designated tour start time as listed in the individual itineraries.

• Travelers are required to provide Go With Nelle with their flight arrangements no later than the final payment due date of the tour. Travelers are also required to notify Go With Nelle in the event the airline should change the arrival or departure time of a flight.

• On tours where scheduled transfers are provided, travelers who elect to take alternate transportation to the hotel, for any reason, will not be reimbursed for the transfer expense incurred.

• Travelers who are delayed for whatever reason are responsible for notifying Go With Nelle of their situation and to communicate regularly with Go With Nelle as to their anticipated arrival time. Delayed travelers are responsible for joining the group as soon as possible and at their own expense if their arrival occurs after the last scheduled transfer.

Do I need travel insurance?

Cancellation insurance is strongly advised and recommended. Any questions about what travel insurance does or does not cover should be addressed directly to the travel insurance company.

Your personal medical insurance generally does not cover you when traveling. To cover the risk of a medical emergency or accident while traveling, you should consider purchasing medical evacuation insurance